#RoamFree

• Q:How do I get international roaming service on my account?
  A:

  Roaming is activated automatically. No data or voice plan is needed to activate roaming.

• Q:How do I contact BTC customer service while roaming?
  A:

  For question while roaming contact BTC by calling 1-242-225-5282 24hrs a day.

• Q:How do I make and receive calls when I travel to the US?
  A:

  Turn on your wireless handset, it will automatically search for a wireless network. Registration usually occurs within 30-40 seconds. When the name or network number of the local operator is displayed, your phone should be ready to use. Ensure AT&T or T-Mobile for USA Rogers , Bell &Telus for Canada is selected.

• Q:What is needed to qualify for this promotion?
  A:

  All you need is a BTC account.

• Q:Can I use the minutes, sms and data that are included in my package while abroad?
  A:

  NO, Your current package allowance is only used for local usage. There will be a per usage charge for each outgoing voice or data usage while aboard. This does not apply to the 139.99 plan which includes 1000 roaming minutes

• Q:How am I charged for incoming calls during this promotion while abroad?
  A:

  All incoming calls while roaming in the US & Canada are free.

• Q:How am I charged for outgoing Calls while traveling abroad?
  A:

  During the promotion all outgoing calls while roaming in the US & Canada, on AT&T, T-Mobile, Rogers , Bell and Telus are charged at $0.25 per minute.

• Q:How am I charged for sending and receiving sms messages while roaming?
  A:

  During this promotion all incoming and outgoing smsare $0.05.

• Q:How am I charged for data usage while roaming in the US?
  A:

  During this promotion data will be charged at $0.15 per MB.

• Q:What if I call or SMS a number outside of the US or Canada?
  A:

  You will be charged the regular roaming rates for that country.

  

• Q:Do I have unlimited roaming usage for Voice, SMS and data?
  A:

  Yes, You will have unlimited voice, sms and data while the promotion last.

• Q:How long is the Travel free with BTC promo valid for?
  A:

  The promotion is ongoing until further notice.

• Q:Can I use my local combo or standalone plan for prepaid while roaming?
  A:

  No, however once the plan has not expired and you return home you can use your plan.