Very poor support. Took all the funds from my account but won't provide refund support.

How uphold have withdrawn my £40k and gave $50 compensation to say “shut up”. I would like to share my story about uphold how the company is violating his own rules by reversing the trading and holding my initial deposit for 24 hours and making me lose in potential profit. I have bought an XTZ on 12/03/2020 at 22:14 in the app at a low rate and as a result, I had 334,797 XTZ which in an hour made the total amount of fiat on my account approximately of £ 40k. But in a few hours all my 334,797 XTZ (approx. £40k) have been withdrawn with the reference credited to uphold team and shortly after I received a copy-paste email from uphold: “Due to a system error, your recent ZRX trade has been reversed. Please accept our sincere apologies. The source of the error has now been fixed. This is a very rare event and we will be crediting your account with $50 as a way of saying sorry for the inconvenience. Thanks for your understanding.” $50? - That is so ridiculous when the potential profit of my initial deposit could it be 10x more. After all, I wanted a transference explanation of why my ZRX trade has been reversed. I understand that a very low rate could be caused by a system error, according to the uphold, but at the time of the trading and even for several hours after, there were no notifications about it, and only at 2 a.m. an official announcement appeared on the site. But obviously, if the users will lose their money by trading on uphold platform, uphold team will never do the reverse of the transaction. So what is the point then to trade on uphold? Even worse, I didn’t have the luck of communication either, they been ignoring my emails for 3 days and closing all the tickets that I have raised thru the help centre by making them solved without any reply. If you do think to make some money by trading on uphold then is not the platform that you can trust as you can never be sure when they will reverse the transaction, according to the needs, and also they do have a high fee on trading but they are saying no on the first web pages but if you do some research on the web you will find it.

Total fucking scam. Withdrew 10 dollars in bitcoin just to see how this site operated. They took out nearly $6 leaving me with $4.07 after fees. They took out MORE than half of what I withdrew! How are they able to stay in business with a business model like this? SPREAD THE WORD, this site is a SCAM!

They ARE stealing money from people! Holy cow! Check out their reddit thread for Uphold: uphold_sending_bch_payments_to_xbt_addresses_no A guy tested them out with $50 to see what they would do, and they tried to steal all the BitcoinCash he sent and relabel it as bitcoin instead! It looks like they tried to get away with it too, but then he uploaded the screenshots proving and showing how and what they did to steal it! They even tried to throw Kraken under the bus and pretend it was Kraken doing it after he busted them! Incredible! Stay far away from these thieves now called Uphold!!! He seems to have knowledge about them or was investigating them, because he called them Bitreserve and Smithgroup? I did a little looking online, and it turns out that they changed their name from Bitreserve to Uphold after people found out about them in 2015 And from what I am seeing all over the web, they are stealing money from people now under the name of Uphold, especially when they try to send to exchanges or use bitcoin cash! On the reddit thread he said something about California too and a 7th floor. Sure enough I found a Smith Group tied to Bitreserve and Uphold on the 7th Floor of a place called the Bentley Reserve building. From what I found out, it's the old federal reserve building for San Francisco, but they lease out the upper floors to businesses. Talk about hiding in plain sight! Uphold doesn't let anyone see their phone number or give you a way to contact them, but here's the address if you guys wanna know it! ADDRESS. 301 Battery Street. 7th Floor. San Francisco, CA 94111. PHONE NUMBERS: Smith Group aka Uphold: 415.227.0100 The Bentley Reserve: (415) 294-2226 Maybe this will help you guys get your money back???

Good service. It takes a few days to withdraw.

I created my account thinking this service was legit. I transfered $56 to later transfer them to a friend. I was asked for verification (went through a 20 min process just to upload information). Then the next day I was told my account has been suspended because of a security risk of given information. They wont return you your money. In 1 word, there complete thief's!

Zero star! Now a verified scammer! The hold your money hostage in the name of you not being verified whfn you can only do transactions only once you are verified! Crooks! They are what? Well funded, as they say? Clearly, they have no money!

Account funding via Credit/Debit Card temporarily unavailable. (always unavaliable in Italy) No fee when uploading euro to your "euro" card inside the site (TRUE) BUT it takes 3-5 days for your money to appear. the exchange is IMMEDIATE and the rate is clear BUT when trying to exchange euro to Bitcoin average bitcoins bought with 1000 euro in respect of preev average evaluation: you get 0.4553 btc if you try to exchange in uphold:you get 0.4359 btc totallying a loss of 3.29%